Frequently Asked Questions
Everything you need to know about enhancing your home environment.
How long does shipping typically take for BOROUX products?
Standard shipping usually takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.
What is your return policy for home goods?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund.
Are your products covered by a warranty?
Yes, all BOROUX hardware and filtration systems come with a limited lifetime warranty against manufacturing defects to ensure long-term peace of mind.
How do I know when it is time to replace my filters?
Filter lifespan depends on your specific usage and water quality. Generally, we recommend replacing filters every 6 to 12 months for optimal performance.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm for larger purchases.